Shipping Policy

Thank you for visiting and shopping at LilyTech.
Below are the terms and conditions that constitute our Shipping Policy.

---

1. Processing Time

All orders are processed within 1–5 business days.
You will receive a confirmation email with tracking information once your order has been shipped.

Please note that orders are not shipped or delivered on weekends or holidays.

---

2. Shipping Time and Cost

We offer FREE Standard Shipping on all orders.

Estimated delivery times:

• Saudi Arabia: 7–15 business days

• GCC Countries: 10–20 business days

• Other Regions: 15–25 business days

Shipping times may vary depending on your location and external factors beyond our control (such as customs delays).

---

3. Tracking Your Order

Once your order is shipped, you will receive a tracking number by email.
You can track your order at any time on our Track Your Order page.

If you do not receive tracking information within 7 days after ordering, please contact us at 📩 Primenest774@gmail.com.

---

4. Shipping Delays

While we strive to deliver within the estimated timeframe, shipping delays can occasionally occur.
We are not responsible for delays caused by customs, weather conditions, holidays, or other factors.

---

5. Lost or Stolen Packages

Primenest is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order.
If your tracking information shows your order was delivered, but you have not received it, please contact the shipping carrier or local post office directly.

If you need assistance, feel free to contact us at 📩 Primenest774@gmail.com.